Monitor and respond to comments on social posts in a timely, accurate, and on-brand manner.
Resolve straightforward issues directly and escalate sensitive or negative comments to the Team Lead.
Meet response time and resolution targets while maintaining accurate records in Richpanel.
Rosabella creates thoughtfully formulated supplements to support women during menopause and beyond. The company is a growing, international team that values output, accountability, and continuous learning.
Work with a multi-disciplinary team to ensure a high-quality patient experience.
Manage patient/provider messaging and coordinate care plans.
Provide administrative and communication support for the provider network.
Thirty Madison is now part of Remedy, revolutionizing healthcare accessibility. The company is dedicated to building a diverse, inclusive, and authentic workplace, with a focus on patient care and provider support.
Respond to user inquiries on mobile app and desktop with timely and courteous support.
Track and record issues to identify trends and potential system bugs, contributing to SOP improvements.
Ensure customer issues are resolved promptly through high-quality service while continuously learning new knowledge.
Palmstreet is a community-obsessed live shopping platform connecting over 2 million passionate collectors and sellers. Backed by top Silicon Valley VCs, they are scaling rapidly and looking for exceptional talent to shape the future of social commerce.
Own end-to-end handling of appeals and grievances, investigating cases and delivering resolutions within regulatory timelines.
Work directly with members and providers, coordinating with internal teams to address concerns.
Apply plan documents and regulations to make accurate determinations and draft compliant communications.
Sidecar Health is redefining health insurance by making healthcare affordable and accessible. The team is composed of passionate individuals from diverse backgrounds including tech, policy, and healthcare, all united by a mission to fix a broken system.
Respond to customer inquiries via email and live chat in a timely, professional, and friendly manner.
Use Gorgias to manage, organize, prioritize, and respond to customer support tickets, and Shopify to review orders and customer details.
Provide accurate resolutions based on company policies, escalate complex issues, and maintain clear customer records.
20four7VA is a remote staffing company that connects clients worldwide with offshore independent contractors. They offer a supportive community and constant training for their contractors.
Participating in the live chat of livestreamed Biology lessons to provide subject-related responses to student questions and enforce codes of conduct.
Providing real-time support to teachers to ensure lessons run smoothly.
Assisting students with basic technical or access issues during live sessions.
MyEdSpace is an education technology platform that connects top teachers with students worldwide, regardless of location or means. Backed by $15m in Series A funding, we are a collaborative and ambitious team of over 15 nationalities, ready to scale and make a real impact.
Support clients with hotel booking requests and provide timely, professional responses.
Review and confirm reservation details while documenting interactions accurately.
Attend virtual training sessions and maintain a customer-focused, self-motivated approach.
This company connects travelers with hotel and travel accommodations, focusing on delivering stress-free stays. It appears to be a smaller organization offering flexible remote work and performance-based earning.
Act as the voice of the game across community channels and the voice of players inside the studio, building authentic relationships with the player community.
Turn community sentiment, emerging trends, and actionable feedback into strategic insights that shape product decisions and drive player communication for major launches and high-impact moments.
Mentor and elevate the community team by sharing knowledge, improving processes, and raising communication standards to help the team grow.
Scopely is a leading global interactive entertainment company that develops, publishes, and live-operates a diverse portfolio of mobile games including 'MARVEL Strike Force', 'MONOPOLY GO!', and 'Pokémon GO'. Powered by thousands of world-class gamemakers across four continents, Scopely is recognized for its innovative culture and award-winning portfolio, delivering play experiences to hundreds of millions of players worldwide.
Handle inbound customer emails for orders, products, billing, refunds, and shipping with accuracy and speed.
Manage your ticket queue, prioritize by urgency, and escalate complex cases with clear context.
Meet performance targets for CSAT, response time, and resolution, while personalizing responses to maintain brand voice.
They create thoughtfully formulated supplements for women during menopause and beyond, emphasizing quality and transparency. They have a large international customer service team (64 email reps) and a culture that values output, accountability, and continuous learning.
Respond to inbound member inquiries across live chat, email, and phone with empathy and maintain high satisfaction.
Assist members with order issues, recipes, account management, and represent the company's mission in every interaction.
Report on member behavior and bugs, participate in stand-ups, and continuously improve processes.
Wild Alaskan Company delivers wild-caught, sustainable seafood to households across the US using a custom eCommerce platform. The company is fully remote, fast-paced, and values sustainability and customer relationships.